Customer Service is happy to help you with questions or concerns about any services at Livingston CMH. You may visit us in the office, express a concern in writing or call during business hours at 517-546-4126 to speak to a Customer Service staff member. You may also use TTY 7-1-1.
How can we assist you?
- Answer questions and make suggestions about the agency and service options
- Help to resolve concerns about current services or desired services
- Provide information about community anti-stigma and educational events to learn more about mental health, disabilities and resources for all ages
- Assist you in filing a grievance about services
- Assist with completing an appeal form
- Direct you to the right person to handle an issue
- Gather satisfaction survey data each year
- Provide agency and community trainings such as Mental Health First Aid
Grievance
You have the right to say you are unhappy with your services, supports, or the staff who provide it by filing a “grievance.” You can file a grievance at any time by calling 517-546-4126, visiting, or writing to Customer Service. For example, you might file a grievance if you have concerns about the quality of care or services provided, or if you experience interpersonal relationship problems with a service provider.
Assistance is available with the filing process by contacting Customer Service. You will be given detailed information about grievance and appeal processes when you first start services and then once per year. You may ask for this information at any time by contacting your local Customer Service office. Family members may also file a grievance or complaint, with the written consent of the consumer and legal representative, if applicable). You will receive a letter about what happened with your grievance within 60 calendar days, but Federal Regulation allows for up to 90 calendar days. If your grievance is not resolved within 90 calendar days, you have a right to a State Medicaid Fair Hearing.
Contact Customer Service